Product Areas

Returns in case of cancellation of the order

A return can only occur after a cancellation. See here for the details: OpenSprinkler

The cancellation will then be confirmed or rejected within 8 days. A rejection can occur if the cancellation period of 14 days has already expired.

Returns in case of defects

A return is only possible in case of defects that cannot be resolved after two attempts at repair or rework.

You have discovered a defect? Write an email with the error/defect description to the support.

Refunds

Refunds are always made on the same medium as the payment at the time of purchase.

If you paid by PayPal, for example, you will also be refunded by PayPal. In the case of a payment by cash on delivery or bank transfer, we need your bank details.

A refund is usually made within 8 working days after receipt of the return. However, if an inspection is necessary, e.g. in the case of damaged packaging or damage to the goods, this period may be extended. We will then inform you about this.

The refund can be reduced if a significant deterioration of the goods has occurred.

In the case of so-called “fun orders to unknown”, i.e. orders with intentionally invalid addresses and without serious purchase intention, we reserve the right to retain the shipping costs.

Return address

After the cancellation has been confirmed, send the goods, if possible in the original packaging or otherwise well packaged, at your own expense to:

Checkbox IT GmbH – OpenSprinklerShop
Kronauer Str. 88
Waghäusel