Returns and Refunds

Returns if you cancel your order

A return can only be made after a revocation. See here for the details: Right of withdrawal

The revocation will then be confirmed or rejected within 8 days. A rejection can take place if the revocation period of 14 days has already been exceeded.

Returns in case of defects

A return is only possible for defects that cannot be solved after two repairs or rework.

Have you discovered a defect? Write an e-mail with the error/defect description to the support.


Refunds are always made on the same medium as payment at the time of purchase.

For example, if you paid via PayPal, you will also be refunded via PayPal. When paying by cash on delivery or bank transfer, we need your bank details.

A refund is usually made within 8 working days after receipt of the return. However, should an inspection be necessary, for example if the packaging is damaged or if the goods are damaged, this period can be extended and we will then inform you about this.

The reimbursement can be reduced if a significant deterioration of the goods has occurred.

We reserve the right to withhold the shipping costs for so-called "fun orders to unknown persons", i.e. orders with intentionally invalid addresses and without serious intention to buy.

return address

After the revocation has been confirmed, send the goods, if possible in the original packaging or otherwise well packed, at your own expense to:

Checkbox IT GmbH - OpenSprinklerShop
Kronauer Str. 88
68753 Waghausel