Privacy Policy

Privacy Policy

The person responsible for data processing is:
Stefan Schmaltz
Kronauer Str. 88
68753 Waghäusel

info@OpenSprinklerShop.de

Telephone: 07254-4045434

We are pleased about your interest in our online shop. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled. Your data will be processed on the basis of the GDPR and in accordance with Section 165 Paragraph 3 TKG (Austria).

1. Access Data and Hosting

You can visit our websites without providing any personal information. Every time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in a correct presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR. All access data will be deleted no later than seven days after the end of your visit to the site.

  Content Delivery Network

In order to shorten loading times, we use a so-called Content Delivery Network (“CDN”) for some offers. With this service, content, e.g. large media files, is delivered via regionally distributed servers of external CDN service providers. Access data is therefore processed on the servers of the service providers. Our service providers work for us as part of order processing. Our service providers are located and/or use servers in countries outside of Switzerland, the EU and the EEA. There is no adequacy decision from the European Commission or the Swiss Federal Council for these countries. Our cooperation with you is based on standard data protection clauses from the European Commission.  If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

2. Data processing for contract processing and contact

2.1 Data processing for contract processing

For the purpose of contract processing (including inquiries about and processing of any existing warranty and service disruption claims as well as any legal update obligations) in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purposes of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 Sentence 1 Letter c GDPR, unless you have expressly consented to further use of your data in accordance with Art.

2.2 Customer Account

If you have given your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and to store your data for further future orders on our website. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided for this purpose in the customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art.

2.3 Contacting Us

As part of customer communication, we collect personal data to process your inquiries in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR if you voluntarily provide this to us when you contact us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. Once your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art.

3. Data processing for the purpose of shipping processing

In order to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, to the extent that this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the shipping for us (drop shipping). These are considered shipping service providers within the meaning of this data protection declaration.

  Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for payment processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we pass on the data necessary to process the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, to the extent that this is necessary to process the payment. This serves to fulfill the contract in accordance with Article 6 Paragraph 1 Sentence 1 Letter b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

4.2 Data processing for the purposes of fraud prevention and optimizing our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing disputed payments, accounting support). In accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR, this serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in our protection against fraud and in efficient payment management.

4.3 Identity and creditworthiness check when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you decide to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. In Germany, the following can be used for identity and creditworthiness checks Privacy Policy Credit reporting agencies named Klarna can be used. Klarna uses the information received about the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this data protection declaration. This may mean that we can no longer offer you certain payment options. You can also revoke your consent to this use of personal data from Klarna at any time.

4.4 Identity and credit check when selecting purchase on account via PayPal and Ratepay

If you choose to pay by invoice (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask you for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, that we may transmit the data necessary to process the payment and an identity and credit check to Ratepay. In Germany, the following can be used for identity and creditworthiness checks Ratepay data protection declaration mentioned credit reporting agencies can be used. Ratepay uses the information received about the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this data protection declaration. This may mean that we can no longer offer you certain payment options. You can find additional information on data protection at PayPal here.

5. Email advertising

5.1 Email newsletter with registration

If you register for our newsletter, we will use the data required for this or provided separately by you to regularly send you our email newsletter based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art.

5.2 Email newsletter without registration and your right to object

If we receive your email address in connection with the sale of a good or service and you have not rejected this or objected to this or are entered in the Robinson list for customers based in Austria (Section 7 Paragraph 2 ECG) and in Switzerland, we reserve the right to notify you (on the basis of Section 7 Paragraph 3 UWG for customers based in Germany or on the basis of Section 174 Paragraph 4 TKG (Austria) for customers based in Austria, or on the basis of Art. 3 lit o UWG for customers based in Switzerland) to regularly send offers for similar products to those already purchased from our range by email. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in advertising to our customers in accordance with Article 6 Paragraph 1 Sentence 1 Letter f GDPR.

As a customer based in Austria or Switzerland, you can easily and free of charge reject this use of your email address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising email. As a customer based in Germany, you can object to this use of your email address at any time by sending a message to the contact option described below or via a link provided in the advertising email, without incurring any costs other than the transmission costs according to the basic tariffs.

After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art.

5.3 Sending review requests by email

If you have given us your express consent to this during or after your order in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, we will use your email address to request you to submit a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the review request. After you have revoked your consent, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art.

The review requests may also be sent by our service provider Trusted Shops SE Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”).

When we send review requests, we receive information about the respective status from Trusted Shops (e.g. whether the review request was sent and whether it was received). This is done in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR to fulfill our legitimate interest in receiving information about the review invitations in order to make optimizations based on this, if necessary, and to fulfill the legitimate interest of Trusted Shops in being able to offer this service.

Together with Trusted Shops, we are responsible for sending review requests and for collecting and displaying review and status information.

As part of the joint responsibility that exists between us and the Trusted Shops, if you have any questions about data protection or to assert your rights, please contact the Trusted Shops using their contact details here find. Further information on data protection can be found at the following link here remove. Regardless of this, you can always contact us using the contact option described in this data protection declaration. If necessary, your request will then be passed on to the other person responsible for an answer.

6. Cookies and other technologies

6.1 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).

Protection of privacy on end devices
When using our online offering, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information in your device or access to information that is already stored in your device does not require your consent.

For functions that are not absolutely necessary, the storage of information in your device or access to information that is already stored in your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be usable without restrictions. Any consent you may have given will remain in effect until you adjust or reset the respective settings on your device.

Any downstream data processing through cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). As part of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration. We may also use technologies that are not listed individually in this data protection declaration. Further information about these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform. You can access this by clicking on the fingerprint button in the bottom right or left corner of the page.

What types of cookies are used?

Marketing – Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to tailor our website and the advertising you see to your interests.

Necessary cookies
These cookies are necessary to enable our website to operate. These include, for example, cookies that enable you to log into the customer area or put something in your shopping cart.

Analytical/performance cookies: These cookies make it possible to collect anonymized data about the usage behavior of our visitors. We then evaluate these in order, for example, to improve the functionality of the website and show you interesting offers.

Functional – Cookies
These cookies are used for certain functionalities of our website, e.g. to suggest a better navigation flow on our website, to show you personalized and relevant information (e.g. “interest-based advertising”)

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration. Alternatively, you can click the fingerprint button in the bottom right or left corner of the page. If you do not accept cookies, the functionality of our website may be restricted.

6.2 Use of Usercentric’s consent management platform to manage consent

We put this on our website Usercentric's consent management platform („Usercentrics“) ein, um Sie über die Cookies und die anderen Technologien zu informieren, die wir auf unserer Webseite verwenden, sowie Ihre gegebenenfalls gesetzlich erforderliche Einwilligung in die Verarbeitung Ihrer personenbezogenen Daten durch diese Technologien einzuholen, zu verwalten und zu dokumentieren. Dies ist gemäß Art. 6 Abs. 1 S. 1 lit. c DSGVO zur Erfüllung unserer rechtlichen Verpflichtung gemäß Art. 7 Abs. 1 DSGVO erforderlich, Ihre Einwilligung in die Verarbeitung Ihrer personenbezogenen Daten nachweisen zu können, der wir unterliegen. Usercentrics ist ein Angebot der Usercentrics GmbH, Sendlinger Straße 7, 80331 München, Deutschland die in unserem Auftrag Ihre Daten verarbeitet. Bei Besuch unserer Webseite speichert der Webserver von Usersentrics ein sogenanntes Server-Logfile, das auch Ihre anonymisierte IP-Adresse, Datum und Uhrzeit des Besuchs, Geräte- und Browser-Informationen sowie Informationen zu Ihrem Einwilligungsverhalten enthält. Ihre Daten werden nach drei Jahren gelöscht, sofern Sie nicht ausdrücklich in eine weitere Nutzung Ihrer Daten gemäß Art. 6 Abs. 1 S. 1 lit. a DSGVO eingewilligt haben oder wir uns eine darüber hinausgehende Datenverwendung vorbehalten, die gesetzlich erlaubt ist und über die wir Sie in dieser Erklärung informieren.

Our service providers are located and/or use servers in the following countries for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by resolution: USA.

The adequacy decisions for the USA serve as the basis for third-country transfers, provided the respective service provider is certified.  A certification is available.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR. Once the purpose has ceased to exist and we have stopped using the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. Further information about your revocation options can be found in the “Cookies and other technologies” section. Further information, including the basis of our cooperation with each provider, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this data protection declaration.

  Use of Google services

We use the technologies presented below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server at Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between those jointly responsible in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Google’s privacy policy.

Our service providers are located and/or use servers in countries outside of Switzerland, the EU and the EEA for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection by resolution.

Our service providers are located and/or use servers in countries outside of Switzerland, the EU and the EEA. There is no adequacy decision from the European Commission or the Swiss Federal Council for these countries. Our cooperation with you is based on standard data protection clauses from the European Commission.

  Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and will then be deleted immediately before the traffic is forwarded to other Google servers for processing. The data processing takes place on the basis of an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have Data sharing settings for “Google products and services” activated. This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data release to Google as part of these data release settings is based on an additional agreement between those responsible. We have no influence on the subsequent data processing by Google.

For web analysis and advertising purposes, the so-called Google Analytics extension function is used. DoubleClick cookie enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website activity.

If you us no consent If you allow the use of Google Analytics in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR, no cookies will be stored or read on your device. The data processing described in the previous paragraphs does not take place. In order to close gaps in web analysis through behavior and conversion modeling, pings with data (user agent, information about your consent behavior, screen resolution, IP address) are sent to Google.

  Google Ads

For website analysis and event tracking, we measure via Google Ads Conversion tracking Your subsequent usage behavior if you came to our website via a Google Ads advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or registering for a newsletter) can be collected, from which usage profiles are created using pseudonyms.

If you us no consent If you allow the use of Google Ads in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR, no cookies will be stored or read on your device. The data processing described in the previous paragraphs does not take place. In order to close gaps in web analytics through behavior and conversion modeling, pings with data (user agent, information about your consent behavior, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to derive the IP country.

  Google Maps

In order to visually display geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it by Google. We have no influence on this subsequent data processing.

  Google reCAPTCHA

For the purpose of protecting against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and carries out an analysis of your use of our website using so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. Personal data is not read or saved from the input fields of the respective form.

  Google Fonts

In order to uniformly display the content on our website, data (IP address, time of visit, device and browser information) is collected using the “Google Fonts” script code, transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

  Google Tag Manager

Through Google Tag Manager we can manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). The data processing takes place on the basis of an agreement on order processing by Google.

By using the Google Tag Manager, various services/technologies can be integrated.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation remains in effect for all affected tracking tags that are integrated by the Google Tag Manager.

  YouTube video plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode we use, transmitted to Google and then processed by Google only when you play a video.

8. Integration of the Trusted Shop Trustbadge/other widgets

If you have given your consent in accordance with Article 6 Para. 1 Sentence 1 lit.

The Trustbadge and the services advertised with it are an offer from Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”), with which we are jointly responsible for data protection in accordance with Art. 26 GDPR. As part of this data protection information, we will inform you below about the essential contractual contents in accordance with Article 26 (2) GDPR.

As part of the joint responsibility between us and Trusted Shops SE, if you have any questions about data protection or to assert your rights, please contact the Trusted Shops using the information provided in the Privacy Information specified contact options. Regardless of this, you can always contact the responsible person of your choice. If necessary, your request will then be passed on to the other person responsible for an answer.

8.1 Data processing when integrating the trust badge/other widgets

The trust badge is provided by a US CDN (content delivery network) provider. An adequate level of data protection is determined by an adequacy decision by the EU Commission (available here) or the Swiss Federal Council (available here) ensured. Service providers used from the USA are usually subject to the EU-U.S. Data Privacy Framework or Swiss-U.S. Data Privacy Framework (collectively “DPF”) certified. Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When you access the trust badge, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of retrieval, amount of data transferred and the requesting provider (access data) and documents the retrieval. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to you personally. The anonymized data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

If you have given your consent, the trust badge accesses the order information stored in your device (order total, order number, product purchased if applicable) and email address after the order has been completed and your email address is hashed using a one-way cryptographic function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR.
This is to check whether you are already registered for Trusted Shops services. If this is the case, further processing will take place in accordance with the agreement between you and Trusted Shops contractual agreement. If you are not yet registered for the services or do not give your consent to automatic recognition via the trust badge, you will then be given the opportunity to register manually for the use of the services or to complete the protection as part of your existing usage contract, if applicable.

For this purpose, after completing your order, the Trustbadge accesses the following information, which is stored in the device you use: order total, order number and email address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops if you actively decide to take out buyer protection by clicking on the corresponding button in the so-called Trustcard. If you decide to use the services, further processing will be based on the contractual agreement with Trusted Shops in accordance with Art.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Article 6 (1) (f) GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA, Great Britain and Israel). An adequate level of data protection is determined by an adequacy decision by the EU Commission (available for the USA here, for Israel here and for Great Britain here) or the Swiss Federal Council (further information is available here here) ensured. Service providers used from the USA are usually subject to the EU-U.S. Data Privacy Framework (DPF) certified. Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

9. Social Media

  Our online presence on Facebook (by Meta)

If you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably match your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy, please refer to the provider's data protection information linked below. If you still need help with this, you can contact us.

Facebook (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server at Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. For more information (Insights data information), see here.

Our service providers are located and/or use servers in the following countries for which the European Commission and the Swiss Federal Council have determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decisions for the USA serve as the basis for third-country transfers, provided the respective service provider is certified.  A certification is available.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision from the European Commission or the Swiss Federal Council for these countries. Our cooperation with you is based on these guarantees: European Commission Standard Data Protection Clauses.

10. Contact options and your rights

10.1 Your Rights

As a data subject, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect or complete personal data stored by us;
• In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
  • to exercise the right to freedom of expression and information;
  • to fulfill a legal obligation;
  • for reasons of public interest or
  • is necessary to assert, exercise or defend legal claims;
• in accordance with Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, to the extent that
  • you dispute the accuracy of the data;
  • the processing is unlawful but you object to its deletion;
  • we no longer need the data, but you need it to assert, exercise or defend legal claims or
  • you have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
• in accordance with Art. 77 GDPR, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.

Right to object To the extent that we process personal data as explained above to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If processing is carried out for other purposes, you only have the right to object if there are reasons that arise from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.

10.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.